OliviaQuestions? This way
Most answers are below. If yours is not there, just send us a message.
Getting started
How long until I am live?
Usually within a week. We set the app up with a starting structure and you fill in your own words. A checklist shows what is still missing before it can go live.
What do I need to start?
Your house rules, your check-in and check-out times, your Wi-Fi details and a few tips nearby. Photos are welcome but not required.
Do I need to be technical?
No. You work in a dashboard with fields and buttons. If you can write an email, you can do this.
What is already in there when I start?
A complete structure with example texts: the blocks on Your stay, a few house rules, three places nearby and a set of frequently asked questions. You overwrite them with your own words. The checklist does not count those example texts, so it will not turn green while example text is still there.
For your guests
Do my guests have to download anything?
No. They scan a QR code or open a link. A guest can add it to their home screen, but they do not have to.
How does a guest get in?
Through a QR code you put up or a link you send with the confirmation. There is no password. Your guest fills in their name and the dates of their stay and they are in.
Do I get signs with the QR code?
Your dashboard shows the link that belongs to the room. You turn that into a QR code and print it. If you would rather have proper signs for the room or by the front door, those can be ordered separately. We will contact you about it.
What does a guest see?
A home screen with their stay and the weather, and below it three ways in: everything about the stay itself, the area with your tips, and a guide with instructions and frequently asked questions. If extras can be booked, a fourth appears.
Does it work on every phone?
Yes. It is a website, so anything with a browser works. On a tablet or laptop too.
Which languages?
Dutch, English and German — in every package, including Core. The app opens in your guest’s language and they can switch themselves.
Will I lose the personal contact with my guests?
No. Olivia catches the questions every guest asks, so you do not hand out the Wi-Fi password for the tenth time. Getting in touch actually becomes easier: every screen has a button to WhatsApp with a message ready to send, and your phone number where it fits. Your guest does not have to look up a number or wonder whether they are intruding.
Is my guests’ data stored?
No. The name and dates your guest fills in stay on their own phone and never reach us. The only thing we record is how often the guide was opened per day, as a number per property. There is no personal data in it at all.
Managing it
Can I change everything myself?
Yes. Every text, photo, tip and time. What you change appears in the app straight away, including for guests already staying.
Where do I see whether everything is complete?
Your dashboard has a checklist that ticks itself off as the content appears. Example text from our starting structure does not count towards it.
How do I get help?
Your dashboard has Tickets. You open a message there, and the whole conversation stays in one place so you can look back at what was agreed. On the Max package we are reachable by phone as well.
What if I have no time to fill it in?
Then we do it, but only on the Max package. Setting up your app is part of it: you send us your house rules, times and tips as they are and we put them in the app properly. For that work we charge a one-off setup fee of € 495 excluding VAT. On Core and Plus you fill it in yourself, and of course we help you get going.
Can someone else help out?
Yes. You can add up to five administrators to the same property, each with their own login. Useful if you run the place together, or if a cleaner or host needs to update the Wi-Fi and the house rules. Let us know who should be added and we will set it up.
What is in which package
What do I get on Core?
The guide itself: Wi-Fi, check-in and check-out and practical details, your house rules, your tips nearby and the frequently asked questions. In your own colours and with your logo. A small mention of Olivia sits at the bottom.
When do I need Plus?
As soon as you want more than information. Plus adds booking extras by WhatsApp, guides with photos, Dutch, English and German, the weather, your own app icon, and the mention of Olivia disappears.
When do I need Max?
With several room types, with your own domain, or when you want the styling adjusted further. Phone support comes with it.
Can I use my own domain?
Yes, with Max. Your guide then runs on something like guide.yourbnb.com. On Core and Plus you get an address on our domain.
Multiple rooms and multiple locations
I have several room types. Is that possible?
Yes, with Max. You fill in what differs per room type, for example a different check-in time for the suite. Every room inherits the rest from the house.
I have several B&Bs or locations. Is that possible?
Yes, and that is something other than several room types. Room types are rooms within one house that share most of their information. Two separate properties share nothing: different tips, different house rules, a different feel. Each property therefore gets its own app, with its own address and its own QR code. You manage them from a single login: you sign in once and switch between properties at the top. We put together a bespoke package for this; get in touch and tell us how many places you run.
Does every room get its own QR code?
One per room type, not per room. Three comfort rooms share the same code, because they share the same information.
Do I pay per room?
No, you pay per property and not per room. If you have several rooms, the app works with room types, and for that you need the Max package. That package is quoted on request, because the setup differs per property. Get in touch and we will work out what you need together.